Shipping policy

Roohaya will endeavour to dispatch next day, economy delivery orders must be placed before 8pm. In busy periods economy dispatch can take up to 2 days. Further attention is taken to ensure no discrepancies are present in the items dispatched to you, with appropriate packaging so to avoid any damage in transit. While we endeavour to ensure no discrepancies are present, it can at times be impossible to unbag and check piece individually, in the event of an error or damage, we will make it priority to help you in the process of returns and exchanges.

Please note Royal Mail first class recorded and special next day delivery orders must be placed the evening before by 10pm to dispatch early next day. Please note with tailoring options, allow up to 3 days for the abaya to be altered, this happens offsite. Please allow the desired time stated for pre-orders.

It is the customer’s responsibility to provide the correct information at the time of purchase. Please ensure the correct size, colour etc are ordered. All orders will be dispatched to the address provided by the customer, please ensure this is correct. Refunds for postage will not be issued in such cases or loss.