Refund policy

At Roohaya we hope that you will like, love and be completely satisfied every time you shop and buy from us. However if this is not the case, we promise to resolve the matter as a priority for you be it replacement or refund.

Most items will be refunded provided they are returned in a re-saleable condition complete, unused and in their original packaging with any appropriate labels and tags intact. Refunds will take between 3-7 days, but can take up to 14 days.   

For returns, please contact us within 3 days of receiving the items via info@roohaya.com quoting your name and order ref. A returns note complete with returns process guidance and return address is included in all regular deliveries, please ensure this is completed and returned with your items, failure to do this will cause delays in the returns process and any follow up exchanges or refunds. The item must be then returned within 14 working days.

CLEARANCE, SALE and PRE-ORDER items are excluded from our refund policy.

Please ensure proof of postage is obtained, Roohaya.com holds no responsibility for any parcel received without any identification or failure to obtain proof of postage. Ensure all items are adequately packaged as purchased goods are buyer’s responsibility until they reach us. Please note delivery charges will not be refunded.

In the event of Items purchased on offer, partial returned items will invalidate the offer. Any refunds will then be made accordingly

All goods will be inspected on return. Please ensure you are not wearing perfume or make-up that may leave marks or scent on the goods when trying them on. In the event of marked, perfumed or damaged returns, refunds or exchanges will not be processed. Please not it will then be your responsibility to get the item returned to you.

Please allow 3-7 days for your refund to be processed, however we will endeavour to process this as soon as we receive and inspect the good and may be much sooner.

Refunds will only be credited to your original payment method

In the event of faulty or damaged items, please get in touch via info@roohaya.com as soon as your order has arrived. Replacement of the same item or refund will be processed. Returns in the event of damaged or incorrect items will be couriered back at our expense.